Shipping Policy
At Advance Motorsports Europe, we are committed to providing fast, safe, and reliable delivery of all electric dirt bikes, quad bikes, UTVs, and ATVs to customers throughout Europe. Please review our shipping policy below for details on processing times, delivery options, shipping costs, and more.
1. Shipping Coverage
We proudly ship to all countries within Europe,
If your country is not listed during checkout, please contact us for a custom shipping quote.
2. Processing Time
- Orders are typically processed within 1–3 business days after payment is confirmed.
- Custom or pre-order items may take longer to process.
- Orders are not processed or shipped on weekends or public holidays.
3. Shipping Times
Estimated delivery times vary depending on the destination country:
- Western & Central Europe: 3–7 business days
- Northern & Southern Europe: 5–10 business days
- Eastern Europe & Remote Areas: 7–12 business days
Delivery times are estimates and may vary due to customs, carrier delays, or other external factors.
4. Shipping Methods & Carriers
We use trusted shipping partners to ensure your order arrives safely and on time. These may include:
- DHL Freight
- UPS
- DPD
- GLS
- Local and regional freight carriers (for large items like ATVs/UTVs)
Tracking information will be provided as soon as your order is dispatched.
5. Shipping Costs
Shipping costs are calculated at checkout based on your location and the weight/size of your order. In some cases, free or discounted shipping may apply during promotions.
For large items (like UTVs or bulk orders), please contact us for a tailored freight quote.
6. Customs, Duties & Taxes
All orders shipped within the EU include VAT and should not incur additional import duties.
For non-EU countries (e.g., UK):
- You may be responsible for customs duties or taxes imposed by your country.
- These fees are not included in the purchase price or shipping cost.
Please check with your local customs office before placing an order.
7. Delivery & Receipt
Please ensure your shipping address is accurate and complete. We are not responsible for delays or lost shipments due to incorrect addresses.
For large items (such as quad bikes or UTVs):
- Delivery is curbside or kerbside unless otherwise arranged.
- A signature may be required upon delivery.
Please inspect your order upon arrival. If there is visible damage to the packaging or item, notify the courier immediately and contact us within 48 hours.
8. Failed Delivery or Refusal
If delivery is refused or unsuccessful due to an incorrect address or absence, re-delivery charges may apply. If an order is returned to us, we may deduct shipping and restocking fees before issuing any refund.
9. Contact Us
For shipping inquiries, tracking updates, or special delivery requests, please contact us:
Advance Motorsports Europe
Company Registration Number : B02814598
Telephone /Whatsapp : +34 631 392 355
Email : info@avsports.us
Address: C/ Brincadero 17 28750 San Agustin Del Guadalix Madrid Spain
Website : avsports.us